Returns & Exchanges
At Glasshouse Salon, we want you to be completely satisfied with your sustainable beauty purchase. If a product does not meet your expectations, you can return it within 30 days of receipt for a full refund or exchange.
Initiate Your Request
Contact our customer care team with your order number and the reason for your return to receive a return authorization code.
Prepare the Package
Ensure the item is in its original, unopened packaging and securely place it in a shipping box with the authorization code included.
Ship to Salon
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing